ResponseSource Blog

Keyword highlighting for Journalist Enquiry Service

By Dan Griffiths

20th July 2017

Category: Service Updates

Enquiry keyword highlighting helps you identify the most relevant enquiries in the stream of requests delivered to your mailbox.

To setup keyword highlighting visit the Journalist Enquiry Service ‘my account’ page and on the ‘keywords’ tab enter as many keywords as you like.

ResponseSource Journalist Enquiry Service keyword highlighting from your account screenshot

Matching will be on exact words by default, or partial word matching as an option. ‘whisk*’, for example, would highlight both ‘whisky’ and ‘whiskey’ (and ‘whisk’).

When we send you an enquiry that includes one of your keywords we’ll do three things:

  1. Mark the email as ‘priority’
  2. Include the phrase + KEYWORD + in the email subject line
  3. Highlight the matched terms in the body of the email

ResponseSource Journalist Enquiry Service keyword highlighting example from within an email message

We hope this development helps you identify the media requests that match your specific requirements faster.

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